Return & Exchange and Refund Policy

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RETURN & EXCHANGE 

At Wandererhub, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may exchange it for another product or receive a refund on a case-by-case basis. Customers are strongly advised to check the products purchased at the time of delivery to avoid any possible dispute. All products leaving Wandererhub’s shop have been checked for quality and quantity accuracy.

To be eligible for an exchange, the item must be:

1. Notified Wandererhub’s shop.

2. Returned within 7 days of purchase.

3. In its original, unopened condition.

4. Accompanied by a receipt or proof of purchase.

5. The Product item must not fall under the category of the following; 

- Sale Items, bed, and carriers due to food safety & hygiene reasons

Defective Products

If the item is defective, we will exchange it for a new product at no cost to you. Subject to the Customer making a report to Wandererhub’s shop within 7 days of delivery of the order, Wandererhub’s shop shall exchange the product if:

· The product is delivered in a damaged condition or is past its expiry date.

· The product has a manufacturer’s defect.

· The wrong product is delivered.

If you wish to exchange or return a product, please contact our customer service team at admin@wandererhub.net to receive a return authorization. The customer is responsible for shipping costs and any additional fees associated with the exchange.

Please note that we do not accept returns or exchanges for customized or personalized items, sale items, pet's style & living, or any other products that fall into the risk of hygiene.

Other Terms & Conditions for Exchange & Returns

· All sale items cannot be exchanged or returned.

· All exchanges must be returned unused in their original packaging and condition.

· All exchanges must be accompanied by the original tax invoice as proof of purchase from Wandererhub’s shop.

· All replacement of products will be done at the premises of Wandererhub’s shop. Customers can return or exchange the product in our shop.

Wandererhub’s shop reserves the right to collect, and the Customer shall be obliged to return, a product that was not part of the customer's order and is delivered to the customer by mistake.

Wandererhub’s shop shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

**Customers who had a history of returning more than 2 items per exchange or 3rd-time exchange application will be ineligible for returns or refunds. We reserve the right to reject items that are not eligible for return or refund.

REFUND

All refunds will be accepted on a case-by-case basis.

Refunds will be processed within 7-14 business days of receipt of the returned item. The refund will be issued to the original method of payment.

**Customers who had a history of returning more than 2 items per exchange or 3rd-time exchange application will be ineligible for returns or refunds. We reserve the right to reject items that are not eligible for return or refund.

We reserve the right to modify our refund policy at any time. If you have any questions, please do not hesitate to contact us.